Tend
Tend Connect support

Learn the product in minutes.

Short narrated walkthroughs for the workflows venue owners use most: daily operations, public booking, vaccination clearance, payments, analytics and Ask Tend.

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Start here if you are new to Tend Connect. The rest of the page is ordered from daily orientation to booking, money and AI.

Getting around

Your day at a glance

0:18

Every morning in one screen: arrivals, departures, who's cleared for check-in, how full you are, and anything that needs a look.

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Your morning, in one screen. Arrivals and departures, and how many are cleared. How full you are, and anything that needs a look. Spaces, the week ahead, and recent payments. Sorted before the first dog arrives.

See your whole month

0:17

Your month, colour-coded by how full you are. Green for room, amber filling up, red booked out.

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Your whole month, at a glance. Every day colour-coded by how full you are. Green for room, amber filling, red booked out. Spot a busy weekend, weeks ahead.

Bookings and check-in

Take bookings from your own website

0:18

Customers scan their Tend Pass and their pet's verified profile flows straight in. No long forms, fewer drop-offs.

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Put the booking page on your own site. No long forms. The customer scans their Tend Pass. Their pet's profile flows straight in, verified. Booked in seconds. Fewer drop-offs.

Vaccination checks, done for you

0:22

Connect checks vaccinations against your policy and shows a clear green, amber or red verdict.

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When a pet with a Tend Pass arrives, Connect verifies their vaccinations against your venue's policy and shows a green, amber or red cleared for check-in verdict, so you stop chasing certificates manually.

Money and insight

Payments, handled

0:17

Deposits, charges and refunds in one ledger. Stripe-powered, with payout status in Connect.

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Payments, right inside Tend. Your balance and what's on the way, up top. Every charge and refund in one ledger. Stripe-powered. Payout status stays visible in Connect.

Know your numbers

0:18

Occupancy, bookings and revenue at a glance, with month-on-month trends and Tend Pass adoption.

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How the business is really doing. Occupancy, bookings, revenue, at a glance. Trends, month on month. And Tend Pass adoption across your pets.

Your AI assistant

Ask Tend

0:16

Ask anything in plain English. Ask Tend reads your live bookings and shows what it checked.

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Ask Tend, built into your dashboard. Ask anything, in plain English. It reads your live bookings and answers in seconds. And shows you what it checked.

Still need a hand?

Tell us what you are trying to set up.

We can help with your booking link, vaccine policy, payments, owner intake flow, or anything that feels unclear.

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